This date refers to when the product will be shipped from our facilities. Please note, this does not refer to when the product will be delivered. When ordering more than one item, if shipping dates are more than 1 week apart, your order may be split if shipping within Romania. International orders are not split.

Note: Depending on volume and capacity, some orders may be processed earlier than the date displayed on our website.

Yes, we ship all over Europe. Shipping costs may apply and might be added at checkout. We run discounts and promotions all year round, so stay tuned for exclusive deals.

Once your order has shipped, you will receive a tracking number by email so you can follow its activity as it makes its way to you. You can also log into your account at any time to check your order status.

If the product is already in stock, 2 working days. Delivery and processing time depend on the item you are tracking. The status of each product (delayed, made to order, or in stock) is indicated on each product page, as well as the estimated delivery date.

If you wish to change your address, please contact us at office@comerciantidediamante.ro before your order is shipped.

If you have not already placed an order, you can add a new address from your account menu.

If your order has not yet been shipped, please email us at office@comerciantidediamante.ro with the new address and order number, and we can adjust them for you.

If the order has already been processed and shipped, we cannot adjust the address for you. You can still email us and provide your tracking number and shipping provider.

It depends on the creator and the product. All options are displayed on the product page, so look for customization options there.

We can edit your order as long as it hasn't been processed or packaged yet. Please note! Orders may be processed earlier than expected on our website, so we recommend letting us know of any changes as soon as possible. We cannot add items to an existing order. If you wish to add more items, please place a new order and provide us with both order numbers; our team will combine them before shipping and refund any shipping fees, if eligible.

We always aim to make sure our customers love our products, but if you do need to return an order, we’re happy to help.
Just email us directly and we’ll take you through it.

To cancel an order, email us at office@comerciantidediamante.ro and our team will cancel and refund your original payment method. Please note we cannot cancel orders that include custom jewelry or engraved items, as these are already in process.

We offer free returns within 30 days. Please make sure that all original tags are attached, the original packaging is intact, and there are no signs of wear on any of the jewelry. Note that custom-made and engraved pieces are not eligible for return or exchange.

We cannot refund original shipping charges for any order. Orders from outside Europe and Romania may incur fees. You are responsible for paying these fees, and we cannot waive or refund them, even if the order is returned to us.

Custom-ordered jewelry or pieces that include an engraving are made to order and are final. We cannot accept a change in size or engraving for any of these custom orders.

We do not offer exchanges, only returns for refunds. You can then place a new order for the item or size you prefer!

Under the Support menu on the website, you will see our “Returns Center” option. You will be walked through the steps to select your item and generate the labels.

Once your order arrives back with us, it can take up to 1 week for it to be processed. We will contact you by email with an update on your refund or replacement.

Items purchased during a pre-order period are not eligible for refund or exchange. We also cannot cancel orders placed during a pre-order period at any time prior to shipment. Why? We operate with limited inventory, and pre-order periods are a "last chance" for these items. Once they sell out, they will not return to our website, so we cannot accept returns.

Your jewelry is warranted against manufacturing defects (material or workmanship) for a period of 24 months from the date of purchase. This does not cover scratches, damage caused by accident, abuse, neglect, improper use or storage of the product, unauthorized alterations, or normal wear and tear.